Customer Support

At Mediafleet, we believe we offer the best project management package available, and it’s one of the reasons our customers remain with us for the long-term.

Looking after customers and providing outstanding service is a great deal of fun for a team which enjoys communicating with people and correctly managing large amounts of information. Building my team has been about identifying people who are strong fits for our working culture.

Carole Avenell - Head of Projects

Mediafleet – Customer Service Vision

The Mediafleet customer support package was created by looking in on the business to understand the pain points a customer might experience procuring vehicle graphics for their LCV fleet, and alleviating this friction before it arises. This was the catalyst for the Vision for the business.

Since the inception of Mediafleet Ltd in 2002, a critical success factor for the business has been in delivering market leading customer service.

Mediafleet’s Customer Service Strategy – Evidence it Works

At Mediafleet :

  • Actions and language used are carefully devised to offer the best experience possible;
  • Self-less in our actions;
  • All relationships are for the long-term;
  • We do not manage customer expectations but work to make what is thought impossible, possible;
  • We strive to give the customer an experience that they will never forget – and will talk about.

The evidence :

  • Mediafleet customers stay with us for the long term.
    • To name a few: SSE plc – 15 years, E.ON – 20 Years, Europcar – 11 years, Lex Autolease – 20 Years, Babcock – 18 Years.

Maximising the efficiencies within your fleet

At Mediafleet, we are very aware that fleet managers are under enormous pressure to return a vehicle to the road as quickly as possible following an accident. That’s why we designed a ‘best-in-class’ accident and repair service to reduce costly vehicle off-road time and ensure your corporate reputation is not corrupted through damaged or missing graphics.

Fast Vehicle Graphics Repairs

When an accident happens, we promise to get replacement graphics to your fleet’s nominated accident body shop within 48 hours of receiving your order.

If your body shop requests the graphics to be applied, we can also send a member of our mobile installation team to fit the new graphics within 72 hours of order receipt.

Simple cut graphics to a vehicle wrap, it’s all covered in our standard Service Level Agreement.

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